We understand that getting your items quickly is important to you, so we make every effort to process your order in a timely manner. Although HOBBYWING North America is committed to process and ship out orders the same day or within 1 business day,  please understand that once a package leaves our warehouse, it is the hands of the courier service. 

That said, sometimes our products do not reach the customer at the expected time. When this happens, it is most likely due to delays or errors made on the part of the courier service. We do not intend to blame or point fingers, we merely want our customers to be aware that USPS and UPS have set weather alerts and delays!

What can you do?  

• Check USPS to see if your area has been affected: 
• https://about.usps.com/newsroom/service-alerts/welcome.htm 
• Check UPS to see if your area has been affected:
• https://www.ups.com/us/en/service-alerts.page?id=alert1 
• As soon as we process an order, you will receive an order confirmation and the tracking number via email. 
• Please contact the carrier directly for the shipping status, or you can review the status through their online shipping status web page
• For more questions about USPS and UPS shipping terms and conditions, please refer to the link mentioned above.

Thank you for your understanding and support of HOBBYWING